1.1 You will be able to access all parts of this Website without registering your details with us.

1.2 We may revise these terms and conditions at any time by updating this posting. You should check this Website from time to time to review the then current terms and conditions, because they are binding on you. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of this Website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Distribution Group LTD’s relationship with you in relation to this website..

2.1 You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement, detailing the products you have ordered.

2.2 Our acceptance of an order takes place when we dispatch the order. We will send you a dispatch confirmation by email. When we dispatch the order the purchase contract will be made even if your payment has been processed immediately, unless we have notified you that we do not accept your order or you have cancelled your order.

2.3 We may refuse to accept an order:
(a) where goods are not available;
(b) where we cannot obtain authorization for your payment;
(c) if there has been a pricing or product description error; or
(d) if you do not meet any eligibility criteria set out in our terms and conditions.
(e) When a spare part is currently out of stock, we will place the spare parts on our backorder system, once in stock they will be dispatched immediately to the address given at the time of order.
(f) It is the responsibility of the purchaser to order the correct spare part/s. Distribution Group LTD shall deliver the spare part/s ordered by the purchaser and accepts no responsibility for inaccurate advice supplied by a third party to the purchaser in the identification of the part/s required, whether through commercial recommendation or technical diagnostics/brochures.

2.4 Delivery of goods.
following terms and conditions apply:
(a) Distribution Group LTD offer a simple standard fee for most products to mainland UK, though extra charges may be incurred for large heavy items, especially those requiring two people to handle the delivery.
(b)Distribution Group LTD do not advise anyone to pre-book a tradesman until your spare parts have been received and checked.
(c) Our company does everything we can to meet the delivery times specified, occasionally delivery times may be affected by factors that are beyond our control. We will of course keep you informed on lead times as we have them from our suppliers.
(d) Standard next day delivery rate:
All orders accepted by 2pm between Monday and Thursday are delivered Next Day Delivery.
Alternatively, the following delivery services are offered:
Express, before 10:00 or before 12 next day.
Saturday AM, before 12:00.
All orders accepted by Friday 2pm are despatched on Friday and delivered by the following Monday, unless Saturday AM service is requested, in which case delivery will be by midday Saturday. All orders received after Friday 2pm until Sunday will be processed on the following Monday (EXCEPT BANK HOLIDAYS).
Deliveries to Ireland take 2 days to deliver, Highlands can also take an extra day depending on the location.
All deliveries are subject to stock availability in which you will be informed of via E-mail should the spare part/s be currently out of stock.

3.1 Our prices do not include VAT and VAT will be added to the order at the current rate that is applicable to the items purchased.

3.2 Deliveries of orders made with are normally despatched within 2-3 working days (on special items this may take longer) of the payments successfully clearing. The standard delivery charge that will apply to UK mainland deliveries will be £7.50 plus VAT, although other charges may apply depending on the circumstance or the address to be delivered to.

3.3 Our prices are reviewed periodically.

4.1 If you wish to cancel your order:
(a) you must notify us by email to sales@boilerparts.co.uk before we have dispatched the goods to you; or
(b) where goods have already been dispatched to you, by returning goods to us in accordance with clause 4.2 below.

4.2 You can return goods you have ordered from us for any reason at any time within 7 days of receipt for a full refund less carriage costs or exchange. The costs of returning goods to us shall be borne by you.

4.3 Upon receipt of the goods we will give you a full refund of the amount paid or an exchange credit as required providing the goods have not been used and the packaging is complete and sound. This does not include the carriage charge to send the spare parts.

4.4 The rights to return the goods to us as referred to in clause 4.3 will not apply in the following circumstances: - in the event that the product has been used or the packaging is damaged or not complete.

4.5 Faulty returned parts will be sent to the manufacturer and tested. If the part is deemed faulty by the manufacturer, Distribution Group LTD will credit 100% of the original value of the spare part to the Customer. Refunds may take up to 30 working days from our receipt of the returned goods.

4.6 Sensitive electronic items such as fans, gas valves and printed circuit boards will not be excepted for return due to the nature of the product. if the item is faulty then a replacement part will be charged for and a credit issued once the manufacturer has agreed to the fault with the item. If the part is deemed not faulty the restocking charge will be between 25% and 40% dependent on the relevant manufacturer, of the spare parts value. Distribution Group LTD are not bound to accept non stocked items back into stock where the item is not a part of Distribution Group LTD product range and was ordered specifically for the customer. Vaillant Group (Vaillant, Glowworm & Heatline) do not accept any returns were this has been ordered in particularly to fulfil an order.

4.7 Any products that we have made or customized specifically for you cannot be returned due to the individuality of the items
The provisions of this clause 4.4 do not affect your statutory rights.

5.1 This website and its content is copyright of https://www.boilerparts.co.uk/ - © [Distribution Group LTD] [2019]. All rights reserved. Any redistribution or reproduction of part or all of the contents in any form is prohibited.

5.2 You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

5.3 Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

5.4 Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

5.5 This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

5.6 All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website. Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.

5.7 From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

5.8 You may not create a link to this website from another website or document without Distribution Group LTD prior written consent.

5.9 Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.

6.1 While we endeavor to ensure that this Website is normally available 24 hours a day, we will not be liable if for any reason this Website is unavailable at any time or for any period.

6.2 Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.

7.1 Other than personally identifiable information, which is covered under the [Privacy Policy], any material you transmit or post to this Website will be considered non-confidential and non-proprietary. We will have no obligations with respect to such material. We and our nominees will be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes.

7.2 You are prohibited from posting or transmitting to or from this Website any material:

(a) that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience;

(b) for which you have not obtained all necessary licenses and/or approvals;

(c) which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world; or

(d) which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).

7.3 You may not misuse the Website (including, without limitation, by hacking).

7.4 We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of clauses 7.2 or 7.3.

8.1 Links to third party websites on this Website are provided solely for your convenience. If you use these links, you leave this Website. We have not reviewed all of these third party websites and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this Website, you do so entirely at your own risk.

8.2 If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, the home page of this Website, and subject to the following conditions:
(a) you do not remove, distort or otherwise alter the size or appearance of the Distribution Group LTD logo;

(b) you do not create a frame or any other browser or border environment around this Website;

(c) you do not in any way imply that we are endorsing any products or services other than our own;

(d) you do not misrepresent your relationship with us nor present any other false information about us;

(e) you do not otherwise use any Distribution Group LTD trade marks displayed on this Website without our express written permission;

(f) you do not link from a website that is not owned by you; and

(g) your website does not contain content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations. We expressly reserve the right to revoke the right granted in this clause 8.2 for breach of these terms and to take any action we deem appropriate.

8.3 You shall fully indemnify us for any loss or damage we or any of our group companies may suffer or incur as a result of your breach of clause 8.2.

9.1 While we endeavour to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material.

9.2 The material on this Website is provided “as is” without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this Website.

10.1 We, any other party (whether or not involved in creating, producing, maintaining or delivering this Website), and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this Website in any way or in connection with the use, inability to use or the results of use of this Website, any websites linked to this Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website or your downloading of any material from this Website or any websites linked to this Website.

10.2 Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under applicable law.

10.3 If your use of material on this Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.

10.4 You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims,
liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this Website, or the use by any other person using your registration details.

11.1 These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts.

11.2 We do not warrant that materials/items for sale on the Website are appropriate or available for use outside the United Kingdom. It is prohibited to access the Website from territories where its contents are illegal or unlawful. If you access this Website from locations outside the United Kingdom, you do so at your own risk and you are responsible for compliance with local laws.

12.1 You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions

12.2 If any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect.

12.3 Only the parties to these terms and conditions may seek to enforce them under the Contracts (Rights of Third Parties) Act 1999.

12.4 Distribution Group LTD offer a simple standard fee of £7.50 charge plus vat for most products to mainland UK, though extra charges may be incurred for large heavy items, especially those requiring two people to handle the delivery.

12.5 Distribution Group LTD do not advise anyone to pre-book a tradesman until your spare parts have been received and checked.

12.6 Our company does everything we can to meet the delivery times specified, occasionally delivery times may be affected by factors that are beyond our control. We will of course keep you informed on lead times as we have them from our suppliers.

This website and its content is copyright of [Distribution Group LTD] - © [Distribution Group LTD] [2010]. All rights reserved. Any redistribution or reproduction of part or all of the contents in any form is prohibited.
You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

Address:
PO BOX 258
Bolton, Greater Manchester BL4 4AR,
United Kingdom
Email: sales@boilerparts.co.uk
Company's Registered Number: 11124382
V.A.T Registration Number: 286 010713